Frequently Asked Questions
Welcome to the JING Essentials FAQ page! Here you'll find answers to common questions about our EarGems™ earplugs. If you have any additional questions, feel free to contact us.
What are EarGems™?
EarGems™ are stylish, bejeweled earplugs designed to combine fashion and functionality. They are perfect for reducing noise while adding a touch of sparkle to your everyday look.
How do I use EarGems™?
To use EarGems™ earplugs, simply insert them gently into your ears with the crystal facing outwards, ensuring a snug fit. They are designed to fit comfortably and securely, providing effective noise reduction.
What materials are EarGems™ made of?
EarGems™ earplugs are crafted from soft, hypoallergenic silicone to ensure comfort and safety. The bejeweled gemstones are high-quality, lead-free rhinestones.
How do EarGems™ provide noise reduction?
EarGems™ are designed with high-quality materials that effectively block out external noise. The earplugs fit snugly in your ears, creating a seal that reduces the amount of sound that reaches your eardrums. This allows you to enjoy your favorite activities without being disturbed by unwanted noise.
Are EarGems™ comfortable to wear?
Yes, EarGems™ are not only stylish but also incredibly comfortable to wear. They are made with soft and hypoallergenic materials that are gentle on your ears. The ergonomic design ensures a secure and comfortable fit, so you can wear them for extended periods without any discomfort.
How do I clean my EarGems™?
Cleaning your EarGems™ is easy. Simply remove them from your ears and gently wipe them with a clean, damp cloth. Avoid using harsh chemicals or abrasive materials, as they can damage the earplugs. It's important to keep your EarGems™ clean to ensure optimal performance and longevity.
Are EarGems™ reusable?
Yes, EarGems™ earplugs are reusable. With proper care and maintenance, they can be used multiple times while maintaining their effectiveness and appearance.
Can I wear EarGems™ while sleeping?
Yes, EarGems™ can be worn while sleeping. They are designed to provide a comfortable fit that allows you to sleep peacefully without being disturbed by noise. Whether you're traveling, sleeping in a noisy environment, or simply want to block out snoring, EarGems™ are the perfect solution.
Can I wear EarGems™ while swimming?
No, EarGems™ earplugs are not designed for use in water. They are intended for noise reduction and may not provide a waterproof seal.
What sizes do EarGems™ come in?
EarGems™ earplugs come with three sizes of ear tips – Small, Medium, and Large. The Medium size comes pre-installed on the earplugs, but it is recommended to try all the sizes for a perfect fit. To switch them, gently pull off the ear tip and twist on another one. Ensure they fit together securely.
How do I choose the right color for my EarGems™?
EarGems™ are available in classic colors with more to come. Choose a color that matches your personal style or complements your outfit. You can also get multiple colors so you can mix and match the interchangeable gemstones on your earplugs!
What is your return policy?
We have a 30-day return policy. If you are not satisfied with your EarGems™, you can request a return within 30 days of receiving your item. Please make sure the earplugs are in the same condition as when you received them, unworn or unused, with tags, and in their original packaging. For more information on our return policy, please refer to our refund policy.
How long does shipping take?
Shipping times may vary depending on your location. We strive to process and ship orders as quickly as possible. Once your order has been shipped, you will receive a tracking number to monitor the progress of your delivery. For more information on shipping, please visit our shipping policy.
Can I track my order?
Yes, you can track your order using the tracking number provided to you. Once your order has been shipped, you will receive an email with the tracking information. Simply click on the tracking link in the email or enter the tracking number on our website to track the status of your delivery.
Do you offer international shipping?
Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the customer. For more information, please refer to our shipping policy.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. You can select your preferred payment method during the checkout process.
Where can I buy EarGems™ earplugs?
You can purchase EarGems™ earplugs directly from our online store. Follow us on social media and subscribe to our newsletter for updates on new product releases and special promotions.
How can I contact customer support?
If you have any questions, concerns, or need assistance, our customer support team is here to help. You can reach us by email at hello@jingessentials.com. We strive to respond to all inquiries within 24 hours.